Table of Contents

Introduction: The Concept to the Book Part One: Understanding the Industry 1. Diversity and Planning; 2. Attraction and Accessibility; 3. Labour Productivity; 4. Pay Administration; 5. The Nature of Service Labour Part Two: Analysis; Some Empirical Studies 6. The Principles of Biographical Analysis; 7. Mobility into Tourism; 8. Career Analysis and Labour Markets; 9. Motivation and Occupational Choice; 10. Occupational Classification and Analysis; 11. Skill Accumulation Patterns; 12.Personal Career Strategies Part Three: Human Resource Development 13. Human Resource Management; 14.Vocational Education and Markets: Tourism Education; 15. Planning and Development

About the Author

Michael Riley is Professor of Organisational Behaviour at the School of Management Studies for the Service Sector University of Surrey, Guildford UK. His work over two decades centres upon the labour aspects of tourism and he has written extensively on human resource management and labour market issues.Adele Ladkin is a Reader in Tourism at the International Centre for Tourism and Hospitality Research, School of Service Industries, Bournemouth University, UK. Her research interests are in the areas of tourism education, career analysis and labour mobility in the tourism and hospitality industry, and the meetings, incentives, conventions, and exhibitions industry. She is Assistant Editor in Chief for the International Journal of Tourism Research.Dr. Edith Szivas is a Lecturer in Tourism at the School of Management Studies for the Service Sector, University of Surrey, UK, where she is Course Leader for the Management and Tourism BSc (Hons) Degree. Her research interests and publications are in the field of labour economics, mobility, economic transition and tourism planning and development.