Contents
Introduction vii
CHAPTER 1 A New Model for Results 1
CHAPTER 2 Performance Consulting 19
CHAPTER 3 Closing the Performance Gap 31
CHAPTER 4 Getting Real Value from Analysis 49
CHAPTER 5 Connecting Objectives to Measurement 79
CHAPTER 6 The Blueprint Meeting 103
CHAPTER 7 Validate Your Strategies with a Prototype 113
CHAPTER 8 Designing for the Classroom— Virtual and Live 125
CHAPTER 9 Designing for E- Learning 139
CHAPTER 10 Designing for Performance Support and M- Learning 153
CHAPTER 11 Validating Success with a Field Test 163
CHAPTER 12 Implementation: The Final Guarantee of Results 171
CHAPTER 13 Making Results Sustainable 181
CHAPTER 14 Conclusion 187
Glossary 191
References and Resources 201
Index 203
DICK HANDSHAW, president of Handshaw, Inc., is a consultant, speaker, and pioneer in the field, with more than 35 years of experience as a learning and performance improvement professional.
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