1. What Is True Change? 2. The Process of Pulling Change. 3. Aligning Pulls Across the Organization. 4. Working Within the Existing Culture to Pull Change. 5. Preparing Insiders to Wear Two Hats. 6. Preparing Outsiders to Wear Two Hats. 7. Getting to the Right Place at the Right Time to Pull Change. 8. Maintaining Outsider-Insider Perspectives. Appendix: Research Methodology.
Janice Klein is a senior lecturer and researcher at MIT's Sloan School of Management. Author of a textbook, numerous book chapters, and academic journal articles, Klein has also written for Harvard Business Review and Sloan Management Review.