Table of Contents

Preface xi

1. What Is True Change? 1

2. The Process of Pulling Change 27

3. Aligning Pulls Across the Organization 51

4. Working Within the Existing Culture to Pull Change 67

5. Preparing Insiders to Wear Two Hats 95

6. Preparing Outsiders to Wear Two Hats 123

7. Getting to the Right Place at the Right Time to Pull Change 147

8. Maintaining Outsider-Insider Perspectives 171

Appendix: Research Methodology 187

Notes 197

Index 203

The Author 207

About the Author

Janice Klein is a senior lecturer and researcher at MIT's Sloan School of Management. Author of a textbook, numerous book chapters, and academic journal articles, Klein has also written for Harvard Business Review and Sloan Management Review.