Table of Contents

Preface
Chapter One Trust Begins with You
Chapter Two Trust of Character
Chapter Three Trust of Communication
Chapter Four Trust of Capability
Chapter Five Your Readiness and Willingness to Trust
Chapter Six How You Trust
Chapter Seven How Trust Is Broken: Betrayal
Chapter Eight How Trust Is Rebuilt: The Seven Steps for Healing
Chapter Nine How Trust Is Transformed: Transformative Trust
Chapter Ten Taking Trust to the Next Level
Index
Acknowledgments
About the Authors
Working with Reina, A Trust Building Consultancy

About the Author

Dennis S. Reina and Michelle L. Reina are principals of Chagnon & Reina Associates, Inc., an organization development research and consulting firm. They are change management consultants, executive coaches, and speakers who each have a Ph.D. in Human Organizational Systems. They have worked with and conducted research in over 65 organizations in private industry, state government, higher education, and the non-profit sector, including AT&T, BF Goodrich Aerospace, Harvard University, Ben & Jerry's, Bankers Trust, and Walt Disney World.

Reviews

“Better than anyone else, the Reinas are bringing the human side of the equation back into our organizations. They’re showing us that trust isn’t a feeling but a tangible element that influences how we interact. The Reinas have ventured into territory where no one has gone before in this third edition.”
—Eric Deschenes, Vice President, Canada Segments and Targeted Customers, and Vice President, Energy Business for Canada, Schneider Electric Canada Inc.

“This third edition breaks through theory into our personal realities to reveal the possibility each one of us has to build or rebuild trust in our workplaces and lives. It is personal, universal, relevant to all aspects of life, and deeply empowering: a timely, accessible gift.”
—Katherine Armstrong, Director, Business Transformation, Volac International, United Kingdom

“A powerful, insightful, yet accessible approach to understanding the impact when trust is broken—both at home and in the workplace. The Seven Steps for Healing provide a framework that empowers you to take responsibility, identify when and why trust was broken, and restore trust again. This third edition is filled with useful lessons.”
—Heidi Dross, Senior Director, Group Benefits, Aetna Health Insurance

“In this third edition of Trust and Betrayal in the Workplace, both leaders and followers are given a fresh perspective on trust. This is not an update; rather, it’s a new book written not only for management, but also for every person in the whole organization.”
—Thomas C. Johnston, Dean, New England School of Communications, Husson University

“In this latest edition, the Reinas have demonstrated that trust is the foundation for all relationships, both in the workplace and in our everyday lives. They’ve taught us how to make trustworthy connections so we can create an environment where teamwork flourishes and people want to work.”
—Landon Cobb, CPA, FLMI, Vice President, Finance, Fidelity & Guaranty Life

“This third edition is a simple approach to a very complex problem. It’s about leveraging your strengths to create alignment between who you are, what you love to do, and the relationships you value. This book is the answer to a great need.”
—Susan Harpster, Executive Director, Group Insurance – New Business and Administrative Risk Services, Aetna

“This third edition of Trust and Betrayal in the Workplace offers readers the opportunity to learn the value of trust, the danger of betrayal, and the path to healing and improvement. These concepts are essential to success.”
—Kevin W. Donovan, CEO, Mt. Ascutney Hospital and Health Center

“In the third edition of Trust and Betrayal in the Workplace, Dennis and Michelle Reina present effective insight into the crucial role that trust plays in making an organization successful and sustainable. Trust creates an ethos of sanguinity and alliance that leads to a performance-driven environment. A compelling read!”
—Dr. Saagarika Ghoshal, Director, Human Resources, Metro Cash and Carry, Bengaluru, India

“Powerfully and beautifully written, this new edition of Trust and Betrayal in the Workplace is full of valuable instruction, meaningful stories, and practical guidance, as well as being a real pleasure to read. After reading it, I am convinced that strengthening trust will allow us to unlock greater success in our workplaces.”
—Catherine Robinson-Walker, President, The Leadership Studio, and author of Leading Valiantly in Healthcare

“The third edition carries a powerful message: if you want more trust in your relationships with others, first change your own behaviors and actions. More than ever before, sustainable relationships based in trust are a crucial competitive advantage. Trust and Betrayal in the Workplace provides actionable techniques to help you build and sustain trust.”
—Tim Mai, Senior Vice President, LPL Financial

“Michelle and Dennis Reina’s work illustrates why trust is a critical component to any organization’s success. This book is a must-read for all those who want to build trust, both within themselves and in their relationships with others.”
—Marcia Applegate, Human Resource Leader

“This book helped me become aware of the subtle erosions of trust in my relationships and equipped me to respond with thoughtfulness and compassion. I’m certain the skills I’ve learned will give me an advantage when I enter the workplace after graduation.”
—Julia Rauen, Sophomore, Echols Scholar, University of Virginia

“In this third edition of Trust and Betrayal in the Workplace, you will find an insightful and understandable road map to help you, your colleagues, and your customers build trust and function at your highest levels. Well written and thoroughly relatable, this book is a must-read for any organization and its leaders.”
—Kevin McCarthy, President and CEO, PC Construction Company

“Drs. Dennis and Michelle Reina do more than teach us how to work through bad situations in our relationships. They teach us how to avoid getting in those situations in the first place.”
—Lisa Schoonhoven, Human Resources Manager, Schneider Electric, Canada

“Trust is the key issue for our times, and Dennis and Michelle Reina are the go-to experts on trust. Read their brilliant book before trust becomes an issue. You can trust their advice—I do!”
—Jesse Lyn Stoner, coauthor Full Steam Ahead! and Leading at a Higher Level

“In this new edition of Trust and Betrayal in the Workplace, the Reinas remind us that leaders can’t be the sole guides in creating trust: we all have a responsibility to practice healthy, trustworthy behaviors. The Reinas are on to something huge.”
—Jay Fayette, Senior Vice President, PC Construction Company

“This new edition of Trust and Betrayal in the Workplace is resourceful, timely, and practical. I continue to use the proven and thoughtful strategies in my work. This amazing book is a must read!”
—Jill C. Dagilis, Executive Director, Worcester Community Action Council, Inc.