1. Introduction; 2: What is Unbundling? Draft client self-help pack; Checklists; 3. Risks of Unbundling; Unbundled service agreement; Draft retainer; Written record of information provided by the client; Disclaimer; 4. Professional Conduct; Client care letter templates; Notice letter to PII insurers; Complaints procedure; Notice to terminate retainer with client; 5. Pricing and Fees; PAYG model template of fees; Client letter regarding fees; Checklist on office/client accounts; Sample pricing structure; Advocacy fee structure template; Checklist of unanticipated fees; 6. Providing Unbundled Services; Schedule of services provided; Schedule of services not provided; Advice checklist on client progressing matter themselves; 7. Unbundled Representation at Court; Advocacy agreement template; Professional McKenzie Friend agreement template; Specimen letter to judge; Standard letter to opponent on instruction of an advocate; 8. Other Help; Law Society practice note, 'Unbundling Family Legal Services'.
Ursula Rice is a solicitor and solicitor-advocate, practising in the field of family law. She is the owner and manager of Family First Solicitors Limited. She was an early adopter of unbundled services, successfully marketing this innovative method of retaining and developing business since 2011. She has written and lectured on the business of family law. Mena Ruparel is the chief assessor of the Law Society Family and Advanced Family Accreditation Scheme. She also sits on the Law Society Family Committee and is the chief examiner of the CILEx Level 6 Family Law. Mena continues to practice whilst training and writing on a range of family law matters.