Table of Contents

Part I. Structure and Content of a Manual.- Title, Table of Contents, About, Introduction, Product Overview, What's in the Box.- Key Features.- Installation: Getting Started.- Instructions: Procedures.- Troubleshooting.- Warnings and Recommendations.- Updates, Warranty, Contact Details.- Part II. Writing Clearly, Concisely and Unambiguously.- Writing from a Reader Perspective.- Avoiding Redundancy and Long Sentences.- Word Order.- Terminology.- Avoiding Ambiguity.- Automatic Translation.- Part III. Layout and Order of Information.- Layout.- Headings.- Punctuation.- Capitalization.- Abbreviations and Acronyms.- Bullets.- Figures, Tables and Captions.- Dates and Numbers.- Giving Examples.- Referencing.- Spelling.- Part IV. Typical Mistakes.- Comparisons.- Definite Article (The), Indefinite Article (A, An), One.- Genitive.- Infinitive vs. Gerund.- Negotiations.- Passive vs. Active.- Pronouns.- Vocabulary.

About the Author

Wallwork, a native English speaker from the UK, has 25 years of experience teaching English at various IT companies in Pisa, Italy. He has published 13 books with Springer Science+Business Media.