Dee Jacob is the president of AGI—Goldratt Institute, which is
based in New Haven, CT. She is a key innovator in the development
of the Theory of Constraints and of the velocity approach.
Jacob teaches at the AGI Jonah Program and Thinking Process
courses. Before joining AGI, Jacob was a manager with Procter &
Gamble where she integrated TOC and LSS techniques.
Suzan Bergland is a partner of AGI and president of its North
American Group. She is an expert in the velocity approach
integrating TOC and LSS. She is a founder and member of The Theory
of Constraints International Certification Organization (TOCICO),
and also holds membership to the Association for Operations
Management and the American Society for Quality.
Jeff Cox is the co-author or author of seven works of business
fiction, which include The Goal, Zapp, The Quadrant Solution,
Heroz, The Venture, Selling the Wheel and The Cure. Both Zapp and
The Goal ranked first and second, respectively, on a list of
bestselling business books from the 1990s. Jeff and his family live
near Pittsburgh, PA.
"AGI's VELOCITY APPROACH enabled us to get control over the
uncertainties of our repair and remanufacturing business, leading
to significant improvements in our overall performance. The changes
we made to the way we manage our business positioned us to not only
survive but to thrive in what could be called the worst recession
since the Great Depression." -- Carl Coslow, President, Republic
Industries International
"As we transformed the entire Naval Aviation logistics system, our
leadership team decided that 'AIRSpeed,' our continuous process
improvement program, would combine best business practices -- Lean,
Six Sigma, and Theory of Constraints. This strategy not only
enabled Naval Aviation to reduce turnaround times 40 percent and
work in process nearly 50 percent in areas applied, but enhanced
the quality of life of our sailors and marines." -- VADM Walter B.
Massenburg, USN (Ret.), former Commander, Naval Air Systems
Command; Architect and Chief Operating Officer of Naval Aviation
Enterprise
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