Table of Contents

Foreword xxi

Introduction 1

Part I: VoIP Basics 9

Chapter 1: Getting Down to Business with VoIP 11

Chapter 2: VoIP: Not Your Father’s Telephone Service 21

Chapter 3: Everything You Need to Know About Charges 41

Part II: Taking VoIP to Your Network 61

Chapter 4: Road Map to VoIP Transports and Services 63

Chapter 5: Getting Switched 81

Chapter 6: Going Broadband 93

Chapter 7: We’re Dedicated 105

Chapter 8: Going Wireless 119

Chapter 9: Using VoIP on the Internet 129

Chapter 10: Telephones and VoIP 141

Part III: Making the Move to VoIP 153

Chapter 11: Simplifying Cost Management 155

Chapter 12: Locations Galore 173

Chapter 13: Setting Up the Smaller Office 187

Chapter 14: Providing Dollars and Support for VoIP 199

Part IV: The Part of Tens 209

Chapter 15: Ten Reasons Why Your Company Should Switch to VoIP 211

Chapter 16: Ten Reasons Why You Should Switch to VoIP at Home 217

Chapter 17: Ten VoIP Myths 221

Chapter 18: Ten VoIP Manufacturers 227

Part V: Appendixes 233

Appendix A: VoIP Providers 235

Appendix B: Glossary 239

Index 259

About the Author

Timothy V. Kelly has designed computer and telecommunications networks for companies of all sizes. He's a professor for the Davis School of Business and Economics at ECSU, a constituent campus of the University of North Carolina.