1: Derek Doyle: Introduction
2: Steven Howlett: Setting the scene: the landscape of
volunteering
3: Dorothy Bates: The management role of the Voluntary Services
Manager
4: Steven Howlett: Considering Quality and Measuring Impact
5: Sally-Ann Spencer Gray: The selection of volunteers
6: Sally-Ann Spencer-Gray: The training and education of
volunteers
7: Gill Hamilton: The support of volunteers
8: Mark Restall: Volunteering and legal issues
9: Silke Lean and Patricia McDermott: Professionals working as
volunteers
10: Steve McCurley and Ros Scott: Ethical Issues for VSMs in
Hospice Care
11: Jenny Osterfield: Volunteers working in a bereavement
service
12: Ros Scott: Volunteers in a Children's Hospice
13: Rosemary Hanley: Volunteers working in a comprehensive
palliative care service in Australia
14: Kathleen Defellippi and Mabuyi Mnguni: Volunteers working in a
community palliative care service
15: Suzanne O'Brien and Ellen Wallace: Volunteers working in a
tertiary referral teaching hospital
16: Dr Suresh Kumar: Neighbourhood Network in Palliative Care,
Kerala, India
Glossary
Index
Ros Scott has spent her career in cancer and palliative care,
having trained originally as a Therapeutic Radiographer. She joined
CHAS in 1996 as a Volunteer Co-ordinator, becoming Head of
Voluntary Services and Director of Organisational Development in
2007. As director of Organisational Development she has
responsibility for Human Resources, Voluntary Services, Learning
and Development, Organisational Policy and Change Management.
She remains passionate about raising the profile of volunteering
and the development of voluntary services in hospices and is
recognised for her research and publication in this field.
Previously Chair of the Help the Hospices Advisory Panel on
Volunteering and the Association of Voluntary Services Managers
(the professional association for hospice VSMs), she currently
chairs the Association of Children's Hospices Volunteer Managers'
Forum.
`Review from previous edition This refreshingly jargon-free book
informs, guides, educates and generally gives clarity to what
managing volunteers in palliative care is about and how complex
this work really is... I only wish it had been published when I
first started!'
Volunteering Magazine
`Derek Doyle is to be congratulated on producing another excellent
volume for palliative are. I think that any palliative care service
with volunteers should obtain a copy for their VSM, as a token of
support and gratitude.'
IAHPC Website
`This 223-page text will prove invaluable for new voluntary service
managers, and an aid to better management and performance in many
established services. Definitely recommended reading.'
Centre for Palliative Care Research and Education, Australia
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