About the Author

Ken Blanchard, Chief Spiritual Officer and Chairman of the Board of the Blanchard Companies, Inc., is the author of a dozen bestselling books, including the huge international bestseller The One Minute Manager and business bestsellers Raving Fans and Gung Ho!. Thad Lacinak is vice president and nationwide director of Animal Training for Busch Entertainment Corporation, with more than 28 years' experience in marine mammal training. Chuck Tompkins is vice president and curator of Animal Training at SeaWorld in Orlando, Florida, and has worked with killer whales for more than 25 years. Jim Ballard is an educator, corporate trainer and writer.