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What Great Trainers Do
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Table of Contents

Contents

Preface

Part IFramework for Training

1.The Challenge of Training

2.Content and Process

3.A Universal Structure for Skill-Building Workshops

Part IIDeveloping a Dynamic Workshop

4.How to Open a Workshop.

5.Using Activities to Engage Participants

6.Debriefing to Reinforce Learning

7.Organizing Your Presentations

8.Creating and Using Flip Charts

9.Creating and Using PowerPoint Slides for Large Groups

10.Fine-Tuning Your Delivery

11.Using Disclaimers to Sidestep Resistance

12.Listening Actively to Stay in Tune with Participants

13.Responding to Questions, Comments, and Objections

14.Making Presentations Interactive.

15.Managing the Tough Moments

16.Demonstrating What You Teach

17.Leading Practices: Dress Rehearsals for the Real Thing

18.Providing In-the-Moment Feedback

19.Evaluating the Workshop

20.Ending the Workshop

Part IIIThe Trainer as Facilitator

21.Understanding Resistance

22.Maintaining a Positive Learning Climate

23.Intervening to Eliminate an Individual's Disruptive Behavior

24.Observing Group Process and Intervening to Improve Its Functioning

Part IVMaturing as a Trainer

25.Redesigning a Troubled Workshop While Teaching It

26.Avoiding Trainer Defensiveness

27.Three Trainer Qualities that Facilitate Learning

Appendices

Appendix ICourse Preparation Worksheets

Appendix IIAdapting the Workshop to Fit the Participants

Appendix III Installing the Training Properly

Index

About the Author

ROBERT BOLTON, PH.D., is known for his expertise in training trainers. He is a cofounder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the author of several books. DOROTHY GROVER BOLTON, ED.M., are known for their expertise in training trainers. They are cofounders of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work . . . And Beyond.

Reviews

..".offers a comprehensive look at everything a trainer needs to know to deliver memorable, behavior-changing training that drives bottom-line results." --TD magazine
..".the go to book for trainers who want to up their game... contains everything you need to create dynamic workshops and incredible presentations using their template for success." --PM World Journal

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