FRANÇOISE CARRÉ is Research Director at the Center for Social Policy at the University of Massachusetts, Boston. CHRIS TILLY is Professor of Urban Planning at the University of California, Los Angeles.
"If you think declining job quality is an inevitable outcome of
globalization, computerization, or financialization, think again.
Where Bad Jobs Are Better systematically dismantles doom and gloom
arguments to offer an empirically-based account of how reasonable
reforms to U.S. employment and labor law could help ensure that
hourly retail jobs are at least pretty darn good. Françoise Carré
and Chris Tilly show how institutional structures, social norms,
and worker voice combine to create meaningful variation in the
quality of seemingly similar retail jobs. No book on the retail
sector approaches either the insights or the comprehensiveness as
that offered by Where Bad Jobs Are Better."--Susan Lambert,
associate professor, School of Social Service Administration and
codirector, Employment Instability Researchers Network, University
of Chicago
"Retail is the largest employment sector in the United States--and
Françoise Carré and Chris Tilly offer the most comprehensive and
thorough analysis of the management and employment practices in
retail that we have. Based on fifteen years of careful field
studies coupled with national data, they explain how the industry
has evolved, why so many retail jobs are 'bad, ' and why this is
not inevitable. Their rich descriptions of working conditions
across many retail sectors and countries show the negative effects
of bad jobs on working families, and show that employers have a
choice in their business and labor strategies. By tracing Wal-Mart
across several countries, they show how the same employer can
behave differently in different environments. Timely, accessible,
engaging, important--Carré and Tilly speak to a broad audience of
academics, practitioners, and policymakers--providing key insights
on how to turn bad jobs into good ones."--Rosemary Batt, Alice
Hanson Cook Professor of Women and Work and chair, Department of
Human Resource Studies, ILR School, Cornell University
"This richly comparative book decisively punctures the myth that
retail jobs are inherently bad jobs. By comparing two retail
sectors in the United States and retail jobs in seven countries,
Françoise Carré and Chris Tilly show how institutions shape the
quality of retail jobs and point to ways that bad jobs in retail
and other service sectors can be upgraded."--Arne L. Kalleberg,
Kenan Distinguished Professor of Sociology, University of North
Carolina at Chapel Hil
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