Table of Contents

Contents

List of Figures .................................................................................. xiii

List of Tables ................................................................................... xvii

Foreword ......................................................................................... xix

Acknowledgments ........................................................................... xxi

About the Authors ......................................................................... xxiii

Introduction ................................................................................. 1

1 Why Bother Getting Sponsorship? ............................................... 9

2 Why Bother Defining Behaviors and Linking Systems

and Behaviors? ........................................................................... 15

3 Why Bother Assessing and Managing Behaviors? ..................... 33

4 Why Bother Designing Your Own Strategic Level Behavioral

Assessment System? ................................................................... 71

5 Why Bother Defining Behaviors and KBIs? ............................. 103

6 Why Bother Focusing on the Type of Conversations

People Have? ............................................................................ 137

7 Why Bother Seeing Where It Has Worked and the

Lesson Learned? ….................................................................... 159

Case Studies:

NBN Co. Case Study by Indrajit Ray, Clyde Livingston,

and Richard Perry ........................................................................... 159

Panalpina Case Study by Andrew Lahy, Maria Pia Caraccia,

and Mike Wilson ............................................................................ 167

Airbus Australia Pacific Case Study by Kim Gallant ............................. 177

CBA Case Study by Morgan Jones ......................................................... 185

Bakkavor Desserts— Measuring the Maturity of the CI System

Case Study by John Bowman and Leighton Williams .................. 198

Virtual Assessments Case Study by Morgan Jones ................................ 212

8 Why Bother Aligning Assessments, Assessors, and

Calibration? .............................................................................. 221

9 Why Bother Having a High- Level Roadmap to Deploy? ........... 245

10 Why Bother Doing Assessments? ............................................. 251

Appendix ........................................................................................ 255

Index .............................................................................................. 259

About the Author

Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results.

Morgan Jones has more than 30 years experience in Lean and twenty years in Six Sigma. He is a pragmatic and experienced improvement leader. He has delivered over $2.1 billion in hard savings to organizations, and improved customer-staff experiences and health and safety. The sustainability of business improvement have resulted in over twenty-three international awards and he has chaired twenty-seven international conferences around business improvement. He is also a Chartered Engineer, Certified Master Black Belt, Lean Master, and Executive Coach.

Peter Hines is the co-founder of the Lean Enterprise Research Centre (LERC) at Cardiff Business School-LERC which grew to be the largest academic research in Lean globally.He has undertaken extensive research into Lean and written or co-written twelve books, including the Shingo Prize winning books Staying Lean, Creating a Lean & Green Business System, and The Essence of Excellence.