"What I like about this book is the authors understand there is no 'one size fits all' approach to organizational improvement. They do a great job of describing the different levels of organizational maturity as it relates to quality, which helps you recognize where your organization is, and where it needs to go. This is useful reading for anyone interested in improving their organization, whether you are a senior manager, or on the front lines with the customer. The authors recognize that quality is not just a one-sided equation focused on the final product or service offered to the customer--it encompasses every aspect of the customer experience from buying to packaging to service, and perhaps most importantly, is defined by both the customer and the employee. A must read for any quality-focused change agent.' " -- Jim Halloran Continuous Improvement Manager, Six Sigma Black Belt, and ASQ Team Excellence Medalist "This book walks you through common obstacles to change like a trusted advisor. The plain-speaking, common sense approach helps you and your organization mature and achieve the results you want.' -- Jay W. Vogt President, Peoplesworth Author, Recharge Your Team: The Grounded Visioning Approach "Sometimes we think that 'change' in our organization will re-boot our business and solve all our problems. Why Organizations Struggle So Hard To Improve So Little points out that a key element in any change strategy is maturity. Are we really ready to change? In a wonderful guide to real organizational change, this book will help you determine when and how real change is possible. If you need to move your business in a new direction you HAVE to read this book!" -- Chester Elton, Co-author of The Carrot Principle "Finally--a book that cuts through the maze of false starts and failures that have frustrated both leaders and workers seeking organizational change for years. This straight-talking handbook provides a roadmap any organization can use to define its culture and then confidently march forward with realistic expectations of the outcome. Read this before spending a dime on anyone's program... you'll be better prepared to make smart decisions for your organization." -- Don Schafer, Colonel, USAF, Retired "Why do the majority of change efforts and organizational improvement initiatives fail? In this great book, the authors reveal incisively what the real problem is, and how it can be overcome. They clarify a concept of organizational maturity that provides a new context for understanding how to launch change successfully in any group environment. This is by far the best book available on one of the most perplexing organizational problems faced by almost every leader: how to stop wasting time and money launching organizational change and improvement efforts in ways that just don't work, and retool your whole approach for effective transformations. The authors develop a simple and brilliant solution to a problem that has plagued the corporate world for decades, and they provide readers with the tools for making it work. I highly recommend this radical, and yet common sense, guide to change. This book will change the way you think about change! -- Tom Morris Chairman, Morris Institute for Human Values Author of True Success, If Aristotle Ran General Motors, If Harry Potter Ran General Electric, and other books.
Martin Klubeck is a strategy and planning consultant in the Office of Information Technologies at the University of Notre Dame. Michael Langthorne is a project manager in the Office of Information Technologies at the University of Notre Dame. Donald Padgett is a program manager in the Office of Information Technologies at the University of Notre Dame.