Table of Contents

PART I

Foundations of Workplace Communication

1 Focusing on Workplace Communication

Maarit Valo and Leena Mikkola

2 Workplace Relationships

Leena Mikkola and Hanna Nykänen

3 Team Communication in the Workplace

Mitra Raappana and Tessa Horila

4 Digital Communication Environments in the Workplace

Anu Sivunen and Kaisa Laitinen

5 Workplace Communication in Institutional Settings

Laura Asunta and Leena Mikkola

PART II

Dynamics of Workplace Communication

6 Newcomers in the Workplace

Sari Rajamäki and Leena Mikkola

7 Meetings in the Workplace

Tomi Laapotti and Eveliina Pennanen

8 Technology-Mediated Communication in the Workplace

Marko Siitonen and Annaleena Aira

9 Diversity and Social Interaction at Work

Malgorzata Lahti

10 Leadership in the Workplace

Leena Mikkola

11 Negative Relationships in the Workplace

Sini Tuikka

12 Supportive Communication in the Workplace

Leena Mikkola

PART III

Developing Workplace Communication

13 Communication Competence in the Workplace

Tessa Horila

14 Developing Workplace Communication

Leena Mikkola and Tarja Valkonen

15 Future Directions in Workplace Communication

Maarit Valo and Anu Sivunen

Index

About the Author

Leena Mikkola is a Senior Lecturer in Communication in the Department of Language and Communication Studies, University of Jyväskylä, Finland. Her research focuses on leadership communication and interprofessional interaction in knowledge work.

Maarit Valo is Professor in the Department of Language and Communication Studies, University of Jyväskylä, Finland. Her research focuses on team communication, technology-mediated communication, and communication competence as elements of professional expertise.