1. Meetings 10 2. Preparation for a meeting 22 3. Role and skills of the minute taker 36 4. Examples of minutes 86 5. Minute writing exercise 92 6. Checklist and action plan 100 7. Answers to some of the exercises 108 8. Index 112 9. About the publishers (www.UoLearn.com) 114
About the author: Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specialises in the training and development of secretarial and administrative staff (www.bakerthompsonassoc.co.uk). She now travels all over the UK working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She also delivers courses in the Middle and Far East. Heather is a Certified NLP Practitioner. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent 5 years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to personal assistant to the managing director, commuting regularly between their offices in Manchester and London. Heather conceived the speedwriting system BakerWrite and wrote the Amazon top five selling book based on this system (Easy 4 Me To Learn Speed Writing, www.UoLearn.com). She has been married to Ian since 1979 and they have two daughters, Ailsa and Erin.
I had a real phobia about minute taking but you've really taken away my fear. It's all fallen into place.A" I'm fairly comfortable with taking minutes, but find I write a lot of notes in the meeting which probably aren't necessary. I've learnt how to condense effectively.A" I enjoyed the course and found it relevant to my needs.A" The School has seen a vast improvement in minute taking since staff attended Heather Baker's minute taking session.A" I found the course really useful and very easy to understand.A"