Help Desk - Ordering Basics

What is Group Buy?

Fishpond combines purchases from our customers from all over the world to bring you even better prices on a range of best selling items - with group buy you'll usually save an extra 25% - 50%.

You purchase a group buy item in the same way as a normal product, and once the required number of purchases have been made, we will send you an email to confirm the delivery date of your product.

Group buys can be completed by anyone - family, friends (RW or FB), twitter followers, or other Fishpond customers from Sydney, Hong Kong, LA, Christchurch, Tokyo, or anywhere else in the world.

We don't charge you until the purchase is confirmed and you can cancel your order at anytime before the purchase is confirmed.

Unfortunately we are unable to offer all of our Group Buy products as single items for purchase, but where we can we will.

So if you see an awesome product at a low price, share it with your friends and everyone gets a great deal!

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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