How Fishpond Works

Great prices

We search around the world for products from thousands of sellers to find the best deals on the products you want. Because we don’t hold stock of the items ourselves, we don’t have to pass on the additional costs associated with keeping a physical store, plus customers get the benefit of a strong New Zealand dollar.

Huge Selection

Who says because we live in a small country we shouldn’t be able to buy what is available overseas? Unlike a physical store, our shelf space is limitless. We source everything we can from around the world so you’ll find lots of products on Fishpond that you can’t buy anywhere else.

Delivery Included

Delivery is included in the price on over 15 million products that we sell, which means you don’t have to pay expensive additional shipping rates for items coming from other countries.

It’s important to note that due to ordering from overseas suppliers, our delivery times may seem a bit longer than some other sites, but for customers who don’t need an item urgently, it’s worth a little extra wait to get their items at such a good price. Also, as our products often travel by mail, so we don’t always know where an order is every step of the way. But if you want to upgrade to a tracked service for a small fee, most of the time you can — it’s up to you to choose.

Other stuff

We have some other things our customers love too — unbiased customer reviews (no one is paid or rewarded for them), great product recommendations, and a generous returns policy that lets you return any item within 30 days of it being delivered.