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Help Desk - Shipping and Delivery

What are your shipping rates?

Shipping Rates

It all depends on where you live and what you buy! Our product listings will tell you if the shipping is included for that specific item and standard shipping rates are calculated at checkout.

Delivery Surcharges

Some large or heavy items may incur additional delivery fees. To calculate these fees, enter your postcode upon checkout. The cost is based on your postcode. Fishpond implements this additional postcode-based charge to fairly reflect the actual cost of delivery to different postcodes for these large or heavy items - this means if you live in a remote area you will pay more for delivery than a customer in a metropolitan area.

Fast Shipping

Fast shipping is available on some products. The shipping fee and estimated delivery time will be calculated for you during checkout. Fast shipping is sent directly from our Fishpond warehouse while standard shipping will be ordered from one of our suppliers.

Delivery Times

You will receive an email when your order is shipped, which will include the estimated delivery timeframe.

Delivery to remote areas may take longer.

Please note we rely on various companies to provide delivery services but cannot guarantee delivery times.

If your order doesn't arrive within the given timeframe, please let us know via the order tracking system.

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