Help Desk - Shipping and Delivery

Can I pick up my order?

All orders placed through Fishpond are for delivery only. Fishpond doesn't operate a physical retail store and we are unable to accept customer pick-ups from our warehouse.

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Send us an email and we'll respond within 24 hours.

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More questions about Shipping and Delivery

What are your shipping rates?
Can I use a PO Box for delivery?
How do I change my delivery address?
I received a shipped notification by email. When should I expect my order to arrive?
Where's my order?