Help Desk

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How does Ask a Question work?
What are your shipping rates?
How does an e-Gift work?
How do I place an order with Fishpond.com?
What is an Unreliable Supplier Product?
I am an author/publisher, how can I add my book to your site?
Learn about Cash Rewards
Can I use a PO Box for delivery?
Learn about Sell Yours
What payment methods can I use?
What is Quote Me?
Is it safe to give out my credit card details online?
If I send a gift, will they see the price?
Why does the same book have a different price?
What are Fishpond's Affiliate Terms?
What do Sell Yours product conditions mean?
What is the Sell Yours handling fee on the Payment History?
What region are your DVDs?
What is your Pre-order Price Guarantee?
Can I sell a product that's not in your catalogue?
Can I pick up my order?
I would like Fishpond to erase my customer data, how do I request this?
What happens after an item is sold?
How do I add another product to my order?
I haven’t sold anything in a while, will anything happen to my account?
When will I be paid for my sales?
I used to have my credit card details saved on your website, but now I can't find them. Where are they?
What is a Restocking Fee?
What is an UltraViolet movie?
Do you match the price of a competitor's product?
Can I have a discount if I order in bulk?
I can't find the book that I am looking for in your catalogue.
Learn about Fishpond's Image Search
Can you send me a tax invoice?
What does 'Quantity Available' mean?
I have a voucher code, how do I use it?
What do the different product statuses mean?
Can I email Fishpond My Credit Card details?
Sell Yours rules and expectations
My book contains a mis-print, what should I do?
What is the wishlist for?
Why can't my order be delivered to a PO Box?
How does your site calculate sales tax?
Can I use A debit Card?
I am an author/artist/publisher, how can I add information/images about my product?
How do I change my payment method?
How do I change my delivery address?
How does an e-Gift work?
Do you have a product in stock?
What does "Currently Unavailable New" mean?
The hardcover book I received appears to have poorly cut page edges, should I return it?
How can I play DVDs from other regions?
Can I order a book that says out of print?
What is Group Buy?
How do I change the quantity of an item in my shopping cart?
How do I delete an item from my shopping cart?
Captcha Instructions
Media Enquries
When will my credit card be charged?
I would like to reproduce material from a book, who should I contact?
What payment methods can I use?
What is an Unreliable Supplier Product?
How do I change my delivery address?
How do I log out from My Account?
My order was damaged in transit, can I return it for a replacement?
How can I change my password?
I forgot my password
What does 'Order Delayed Staff Checking' mean?
How do I change my email address or my account name?
I've completed the returns form. When will I receive my refund?
Can I return an item I purchased on Fishpond.com?
My order has been cancelled. Where's my refund?
Can you give me more information about a product in your catalogue?
I am not receiving any emails from Fishpond.com
What is Fishpond's environmental policy?
About My Account
I received a shipped notification by email. When should I expect my order to arrive?
I want to check previous helpdesk announcements
Do you offer student discounts?
How do I subscribe/un-subscribe from Fishpond emails?
How do I cancel a product from my order?
Where's my order?